Meet the speakers at GambleAware's 2018 Conference below. Further speakers will be added in due course.
Liz Barclay, broadcaster, writer & author
Liz Barclay is a broadcaster, writer and journalist with extensive experience in consumer and business issues relating to money and finance. She is a non-executive director of the Lending Standards Board and sits on the Equity Release Council and Fundraising Regulator Standards Boards. She has been a broadcast journalist and producer for more than 20 years with the BBC and the independent sector, specialising in personal finance, consumer affairs and small businesses. She has a strong interest in financial inclusion, is chair of the Money Advice Liaison Group and Ambassador for the Money Advice Trust and Business Debtline. Liz was until recently a member of the Financial Services Consumer Panel, a Non-Executive Director of the Financial Services Compensation Scheme and is a former GambleAware trustee.
Kate Lampard CBE, GambleAware
Kate works as an independent consultant undertaking investigations and advising organisations on management and service effectiveness and development. She led the NHS investigations into Jimmy Savile, and produced a report for the Secretary of State for Health setting out the lessons for today’s health service. She was commissioned by the board of Serco Plc to investigate the treatment of residents at Yarl’s Wood Immigration Removal Centre.
Previously Kate spent 13 years as a practising barrister before moving into the public sector where she held a number of non-executive appointments. Kate has been the chair of the South East Coast Strategic Health Authority, vice chair of the South of England Strategic Health Authority and a non-executive director and vice chair of the Financial Ombudsman Service Limited. She acted as interim chair of the Independent Advisory Panel on Deaths in Custody.
Kate is a trustee of the Esmée Fairbairn Foundation and the Royal Horticultural Society and was appointed Commander of the Order of the British Empire (CBE) in the 2015 New Year Honours for services to the National Health Service and to the community in Kent.
Tracey Crouch MP, Minister for Sport and Civil Society, DCMS
Tracey Crouch was appointed Parliamentary Under Secretary of State for Sport, Tourism and Heritage on 12 May 2015. In June 2017 she became the Parliamentary Under Secretary of State for Sport and Civil Society. She was elected as the Conservative MP for Chatham and Aylesford in 2010.
Tracey was educated at the University of Hull where she studied Law and Politics.
Tracey was a member of the Culture, Media and Sport Select Committee from 2012 to 2015 and a member of the Speaker’s Committee on the Electoral Commission, and of the Political and Constitutional Reform Committee from 2013 to 2015.
After 2 years of working in Parliament (1996-1998) for various MPs, Tracey left to work as a political consultant where she represented clients ranging from a major chocolate manufacturer, financial institutions and members of the chemical industry, through to slimming groups and pet charities.
In 2003, Tracey was asked to return to Parliament to become Chief of Staff to the Shadow Education Secretary before moving to become Chief of Staff to the Shadow Home Secretary shortly after. Tracey once again left Parliament to work in the City for insurance giant Norwich Union and its FTSE parent Aviva, where she worked until 7th May 2010 when she was elected as the Conservative MP for Chatham and Aylesford.
Tracey is a keen sports enthusiast and an FA-qualified football coach.
Neil McArthur, Gambling Commission
Neil McArthur is the Gambling Commission’s Chief Executive and is responsible for the development and effective delivery of the Commission’s strategy. Neil is also the Accounting Officer for the Commission. Neil joined the Commission in 2006 and has played a leading role in the evolution of its approach to licensing and regulation. Prior to being made Chief Executive Neil was the Commission’s General Counsel. He qualified as a solicitor in 1997 and is a graduate of Leicester Polytechnic and Leicester University and has previously worked for a number of public bodies including the General Teaching Council for England, the Learning and Skills Council and several local authorities.
Role: The Chief Executive is the Gambling Commission's senior executive and is responsible for the development and effective delivery of the strategy agreed by the Board of Commissioners. He manages our staff through the Executive Group comprising the directors reporting to him and, as Accounting Officer, is responsible for the proper management and financial governance of the organisation.
Kate Bosomworth, M&C Saatchi
Described as an entrepreneurial and energetic leader, Kate has worked in communications for almost 20 years. Having built one of the most successful independent sports PR agencies in the UK, Kate sold this first in 2012 into Speed Communications which she then took over and then sold the larger combined business to an AIM listed Mission Marketing Group in 2014.
Kate stepped back from her agency in December 2016 and after a year off, Kate joined M&C Saatchi as CMO in January 2018.
With a career which spans both commercial and political sectors, Kate has worked with a host of global sports brands and rights holders including adidas, The Ryder Cup, UEFA, The North Face, Unilever and GSK.
Appointed to the Board of Sport England in 2013, Kate has been board lead for the ground breaking women’s campaign This Girl Can since 2014 and has been instrumental in the creation and development of this hugely successful campaign.
Kate is also on the UK Government’s Sport & Business Council.
Steven Lacey, The Outsiders
Steven Lacey is the founder of The Outsiders (formerly SLS). The Outsiders is a research agency that specialises in unlocking cultural, behavioural and communications insights.
Steven is the ex planning director of Baby Creative, where he headed up the Action for Children, Action Aid, Greenpeace, Motor Neuron Disease Association, VSO, RSPB, and Freedom From Torture advertising accounts. Prior to that he was senior planner at Farm Communications where he headed up planning for the Department of Education, Department of Health (smoking Cessation campaigns), Food Standards Agency and Electoral Commission.
Steve is a trained qualitative researcher and is seen as one of the leading lights in both behavioural change research and understanding working class and socially excluded audiences.
He has conducted research into those from lower social economic backgrounds for: Asda, Argos, BBC, CH4, Frank, Home Office, NSPCC, Action For Children, Department of Health, Department of Education, HMPS and Nike.
He is also an expert in Hard to Reach audiences and has run research with audiences such as teenage mums, gamblers, drug dealers, heroin users, families on estates, teenage gangs, domestic abusers, prisoners, crack cocaine addicts, travellers, homeless, Eastern European workers, sex workers, people with disabilities, teenagers who have been bullied and sexually abused children.
Janine Robinson, Responsible Gambling Council
Janine Robinson is the Director for the Centre of the Advancement of Best Practices at the Responsible Gambling Council, the world’s largest and most established responsible gambling organization. In the field since 1998, Janine's work has ranged from providing direct treatment to people affected by problem gambling, to working with systems internationally to implement harm mitigation measures related to gambling modernization. She is regarded as a leader in the field of responsible and problem gambling education, and with her research team, provides nimble and evidence-based solutions to real world responsible gambling problems related to policy and practice. Janine has a background in adult education, clinical care and community development, and has a passionate interest in culture and gambling.
Marie-Claire Isaaman, Women in Games
Marie-Claire Isaaman is an award winning diversity and digital education pioneer. Currently she is CEO of Women in Games (WIGJ) a not for profit organisation that works to address gender imbalance, inequality, diversity and Inclusion in the game industries. Engaged as consultant for Education, Diversity & Research (EDI) at Ukie (UK’s Interactive Entertainment Trade Body) and co-founder of ChromeYellow a consultancy agency that engages with a wide range of businesses and organizations supporting educational and diversity activism and research. She is named in The Market for Computer and Video Games (MCV) 2014 & 2015 Annual Top 100 UK Women in Video Games list and named in the GamesIndustry.Biz 100 most influential people in Video Games list 2017. And as CEO of Women in Games was awarded the TIGA (UK Trade Body for Games Developers & Digital Publishers) Games Industry Diversity Award 2017. In her various roles she speaks regularly at events, conferences, and contributes strategically at government forums on diversity and educational issues. She is Chair of WIGJ, Chair of Ukie EDI (Equality, Diversity & Inclusion) Brains Trust for the Game Industries, Advisory Board Member for the BGI and a member of a wide range of Boards and Committees within various organisations.
Micky Swindale, KPMG
Micky is a partner at KPMG, where she has worked since 1997, initially in their Isle of Man practice then as Managing Director of their Gibraltar practice 2013 to 2015. She now splits her time across the UK and the KPMG Islands Group, and works with clients from a range of sectors but with a focus on eBusiness – as organiser of the KPMG eGaming Summits since their inception in 2010, presenter of the Global Gaming Awards in London and Las Vegas since 2014, and a key member of KPMG’s global gaming team, she has developed expertise and relationships in the eGaming sector in particular.
Micky has been a champion for diversity, particularly gender diversity, since being appointed as the first female president of the Isle of Man Chamber of Commerce in 2015. She leads KPMG’s diversity initiative for the gambling and betting sector #WeAllWantToPlay and has presented at several industry events, including ICE, the Remote Gambling Association’s AGM and GambleAware’s annual conference, drawing upon KPMG’s extensive research in this area.
Panel members: Diversity in Health
Dr Henrietta Bowden-Jones, CNWL NHS Clinic
Dr Henrietta Bowden-Jones is a medical doctor and neuroscience researcher working as a Consultant psychiatrist in Addictions with CNWL NHS Trust. After her medical degree and her psychiatric training she spent some years with Imperial College researching the effects of alcohol on the brain completing an MD in Neuroscience for her work, her doctorate thesis was on Ventromedial Prefrontal Cortex Dysfunction in Alcohol dependency. Decision-making is one of her areas of interest.
She is the Royal College of Psychiatrists’ Spokesperson on Behavioural Addictions. She is Honorary Clinical Senior Lecturer in the Faculty of Medicine at Imperial College where she teaches and the past co-recipient of Medical Research Council grants in the area of decision-making and impulsivity as well as a Wolfson Family Trust 3 year grant.
She is the Founder and Director of the National Problem Gambling Clinic based in London. The clinic is the first and only NHS multidisciplinary treatment centre in the UK for the treatment of problem gamblers,it has been inundated by thousands of referrals since its opening in 2008. It is joint Gambleaware and NHS venture. Henrietta also runs a Problem Gambling Research Consortium, collaborating with various universities on different research projects exploring the nature of pathological gambling from a neurobiological and clinical perspective. Prior to founding the National Problem Gambling Clinic she spent several years running the inpatient NHS detoxification services for alcohol and drugs in central London (CNWL NHS Foundation Trust) as well as leading the Soho Rapid Access Clinic, treating the homeless drug addicts of central London.
Much of her time is spent lecturing at conferences and teaching medical postgraduate students, psychologists, mental health professionals, magistrates, psychiatrists, neuroscientists and others about behavioural addictions, internet addiction disorder, problem gambling,the neurobiology of addiction, decision-making and risk, adolescent brains and impulsivity . She is regularly invited to lecture nationally and internationally, she has been interviewed extensively both by the press and radio as well as many TV news programmes. She gave a TED talk in 2013, has spoken at Hay-on-Wye and Latitude bringing science to a wider population. Her You tube interview of one of her patients has been watched more than 40,000 times.
Henrietta was a member of the Government’s Responsible Gambling Strategy Board from 2009 to 2016 advising on prevention, research, treatment and education.
Member of the Royal Society of Medicine’s Psychiatry Council.
Member of the World Health Organisation ( WHO) Behavioural Addictions Gaming Disorder Advisory Group.
On Board of Directors of the International Society of Addiction Medicine.
Anna Hemmings, GamCare
Anna joined Gamcare in January and has extensive experience in addictions recovery, as well as senior management and Board experience across the private and third sector. Anna has led large and complex service portfolios and has previously worked with a range of commissioners, grant givers and external partner organisations to deliver influential and insightful third sector services.
Ruth Champion, GambleAware
Ruth Champion joined GambleAware as Commissioning Manager in July 2018.
Ruth is a psychologist who worked with male and female gamblers for the Gordon Moody Association for 15 years. During this time, she developed and evaluated the only gambling specific residential service in the UK, in addition to creating new services that have addressed the gaps in current treatment provision with much success. She has contributed to an international publication about gambling disorders in women and has spoken at national and international conferences about gambling addiction and treatment.
Saffron Cordery, NHS Providers
Saffron Cordery is Director of Policy and Strategy and Deputy Chief Executive, NHS Providers. NHS Providers is the membership organisation and trade association for the NHS acute, ambulance, community and mental health services that treat patients and service users in the NHS. Saffron has extensive experience in policy development, influencing and communications and has worked in the healthcare sector since 2007. Before moving into healthcare, Saffron was head of public affairs at the Local Government Association, the voice of local councils in England. Her early career focused on influencing EU legislation and policy development, and she started working life in adult and community education.
Panel members: Diversity in Research
Kenny Imafidon, ClearView Research Ltd
Kenny is the co-founder & Managing Director of ClearView Research Ltd, a leading-edge research company, who specialise in research focussing on young people, millennials and under-represented groups. ClearView Research have worked with a range of clients such as Starbucks, The NHS, Vodafone (Foundation) and Unicef. They were commissioned by GambleAware earlier this year to conduct a study into the attitudes of Black, Asian and Minority Ethnic people towards gambling.
Kenny is also a campaigner and was described by Huffington Post UK as a “young rising star making waves in UK politics.” He has written influential & award-winning publications and has led on innovative partnerships with global brands such as Uber, Tinder and Deliveroo, on campaigns to get young people registered to vote and turnout in UK elections and the EU referendum. His work in both the worlds of research and politics have taken him around the world to countries such as the United States, Brazil, Austria, Tunisia, Israel, and Hong Kong.
In 2014, Kenny was awarded the number one position of Rare Rising Stars 2014 and acknowledged for being the most outstanding black student in the UK. In 2015, he was one of 16 people from across Europe featured in the Commonwealth Young Achievers list. More recently, he was named by Impact Squared as one of 100 young leaders (under 25) across the globe making a social impact to transform our world. Kenny is also a trustee of Domestic Abuse charity, Strength Within In Me Foundation (S.W.I.M) and City Gateway, a charity that works to transform the lives of children, young people and women in our communities who are most impacted by social and economic inequality and exclusion. Kenny is also on the advisory board of the Queens Commonwealth Trust.
Dr Bianca Bailey Wilson, GambleAware
Bianca joined GambleAware in May 2018.
Prior to this Bianca was a PhD researcher and then a Postdoctoral Research Associate in the Vice Provost Education’s Office at Imperial College London, focusing on issues of diversity, inclusion, student well-being and underrepresentation. Bianca has extensive experience in researching diverse communities and understanding young male behaviours and characteristics, and her PhD research used social-psychological approaches to explore access to higher education for young black and ethnic minority (BME) men from disadvantaged backgrounds. Bianca also has extensive communications, change, project management and engagement experience and previously worked as a Project Manager and Evaluator for the National Literacy Trust and has delivered many consultancy projects for third sector organisations and universities including the University of Sussex, Jigsaw4U, and the Mayor of London’s Office on youth engagement and hard-to-reach groups.
Bianca has spoken both nationally and internationally on issues relating to youth development, youth engagement and researching diverse communities and has developed several educational resources and publications.
Bianca has a BA (Hons) in Linguistics from SOAS University of London, a Master of Research (MRes) in Language, Discourse & Communication from King’s College London and a PhD in Educational Development Research from Imperial College London.
Caroline Norrie, Kings College London
Caroline Norrie is a currently a Research Fellow at the Social Care Workforce Research Unit (SCWRU) at King’s College London (KCL). With over ten years’ experience in health and social care research, Caroline has worked across various areas including: adult safeguarding; vulnerable adults; older people and care homes; gambling-related harms; and migration.
Caroline has recently worked on two gambling studies.
The first is entitled Gambling-related harm among recent migrant communities in the UK: responses to a 21st century urban phenomenon. (https://www.kcl.ac.uk/sspp/policy-institute/scwru/res/knowledge/gambling-and-migrants.aspx) The research team, Heather Wardle (The London School of Hygiene and Tropical Diseases) together with Stephanie Bramley (KCL) and Caroline have engaged with migrant community stakeholders to explore their awareness of gambling-related harms in their communities and potential risk-reduction mechanisms. The second study investigated the nature of gambling-related harm for adults at risk (vulnerable adults) and was carried out by KCL and funded by Ridgeway. (https://www.kcl.ac.uk/sspp/policy-institute/scwru/res/capacity/adults-at-risk-and-gambling.aspx). This focused on social workers’ perceptions of the prevalence of cases involving gambling-related harm and how these are dealt with in practice.
Caroline is also Joint Book Review Editor for Ageing and Society Journal and Chair of a KCL Ethics Panel.
Professor Marcantonio Spada, London South Bank University
Marcantonio M. Spada, Ph.D., is Professor of Addictive Behaviours and Mental Health in the School of Applied Sciences at London South Bank University where is the Head of the Division of Psychology and Deputy Lead of the Centre for Addictive Behaviours Research. His main research focus is on identifying metacognitive factors involved in the development and maintenance of addictive behaviours with the central aim of developing and evaluating new psychological treatments which target metacognitive change. The author of over 120 scientific journal articles and three books, Professor Spada also serves as both Editor-in-Chief of Addictive Behaviors and Addictive Behaviors Reports, is on the editorial board of several international journals, is a director of UK SMART Recovery and a trustee of GambleAware.
Panel members: Diversity in Consumers
Dr Emma Casey, Northumbria University
Dr Emma Casey is Senior Lecturer in Sociology at Northumbria University. She has written widely on a variety of aspects of gambling in domestic life in historical and contemporary context with particular reference to everyday consumption practices. She established the Gambling and Households Directive at Mass Observation Archive, an endeavour funded by the ESRC. Books include Women, Pleasure and the Gambling Experience (Ashgate, 2008), shortlisted for the BSA Philips Abrams Memorial Prize, Intimacies, Critical Consumption and Diverse Economies (with Yvette Taylor; Palgrave Macmillan, 2016) and Gender and Consumption: Domestic Cultures and the Commercialisation of Everyday Life (with Lydia Martens; Routledge, 2017).
Becky Rowe, Revealing Reality
Becky is the Owner & Head of Research at Revealing Reality; a multi-award-winning insight and innovation agency. With a background in psychology, her aim within the company has been to deliver a more sophisticated brand of behavioural research. She’s proud of the diversity and impact of her work – in particular her determination to go beyond the conventional boundaries of project work to help clients better achieve their business objectives. With nearly 15 years of industry experience, Becky has worked for a huge range of big brands, marketing and advertising agencies, central and local government, plus a wide variety of charities.
Becky has previously worked on a pioneering collaboration between the UK gambling industry, key stakeholders, independent social researchers, industry experts and innovators – producing a report cited as a ‘wake-up call for the industry’ which offered a new vision for responsible gambling. Becky is particularly in demand as a consultant on design research – working as an advisor / facilitator for the Design Council, Design Thinkers Academy and Ministry of Justice, among others. She leads an award-winning team that has re-defined what commercial qualitative research can achieve.
Patricia Macauley, Multicultural Marketing Consultancy
Patricia is the Director of Multicultural Marketing Consultancy (MMC). MMC helps brands and Government to understand and connect with multicultural audiences better thereby increasing the effectiveness of their marketing strategies.
She is a communications professional with more than 15 years’ experience in marketing and PR. She featured in Marketing’s Power 100 Next Generation list, which gives recognition to the marketing industry’s brightest talent. Patricia established the Cultural Diversity Service for the Government more than 10 years ago. The service quickly became recognised as the pioneers in multicultural marketing in the UK.
She has worked on a wide range of high profile behaviour change campaign such as FGM, Be Clear on Cancer and Modern Slavery. Her client list includes Public Health England, Financial Conduct Authority, Smart Energy GB, BBC World Service and Home Office.
Phil Cronin, Tombola
Phil Cronin is CEO and founder of Tombola.
Tombola operates online bingo sites in Spain, Italy and the UK with new countries due to launch in 2018 and 2019. Phil was previously Managing Director of the Edward Thompson Group, a family-run business started in 1867 and a commercial bingo supplier from 1960s. Phil became Assistant MD at the age of 22 and then went on to be Managing Director and then CEO, taking over from his father. Tombola was founded in 1999 and offers unique and innovative low stake games. Based in Sunderland they have a strong focus on chat, community and responsible gambling as a commercial strength. Due to recent expansion, they have just open a new £8 million new HQ, creating a new campus for their growing team.
Richard Flint, Sky Betting & Gaming
Richard has been in charge of Leeds based Sky Betting & Gaming for eleven years and with the company for sixteen. He holds a Masters degree in Engineering, Economics and Management from Oxford and a Masters in Public Policy from Harvard University, where he was a Fulbright scholar. He was previously a consultant at McKinsey & Company and a product manager at FT.com. Richard led Sky Betting & Gaming through its transition from Sky Plc to private equity ownership, and then its acquisition by The Stars Group announced in April 2018. Sky Betting and Gaming is now one of the largest and most innovative online betting companies in the UK and has successfully launched in Italy and Germany. He is on the Board of the Senet Group and has frequently contributed to discussions in the media on the regulation of online gambling. Richard was Glassdoor’s UK top CEO in 2018 based on staff ratings, and he lives in Harrogate with his wife and two children.
Panel members: Diversity in Business
Christina Thakor-Rankin, All-In Diversity Project
Christina has over 25 years’ experience in the global betting and gambling sector, including 15 years at Director level and above. Starting out in the pre-dotcom era, she has a career spanning land, online and mobile, covering all aspects of gaming operations with some of the world’s best known brands such as William Hill and Virgin and responsible for managing multiple business disciplines, functions and teams across a range of channels, products and customers, including regulatory compliance, responsible gaming and money laundering.
She is currently Principal Consultant at 1710 Gaming Ltd working with start-ups, investors, operators, regulators, law enforcement and industry groups across the world, advising on all aspects of the betting, gaming and gambling cycle – from developing legislation and regulation to business strategy and full operational set-up and business re-engineering, and continues to work as an active Compliance Officer and MLRO for licensed operators in a number of jurisdictions.
She is a committee member of the National Council on Problem Gambling and Co-Founder of the All-In Diversity Project and a regular contributor to industry publications and events.
Kelly Kehn, All-In Diversity Project
Kelly Kehn has been in iGaming senior management since 2012. She’s led teams and brands through regulatory changes, migrations and rebrands as well as held leadership roles in marketing, operations, management and sales. Her mission is to demonstrate to corporations the invaluable benefit of gender diversity through measurable results and revenue growth. In 2017, she founded All-in Diversity Project (AIDP) -- an industry-led not-for-profit organisation that is the global central resource for data pertaining to Diversity & Inclusion within the sector -- with Christina Thakor-Rankin. The organisation's lead initiative is the All-Index, a global survey measuring diversity, inclusion and workplace equality within Betting and Gaming.
Kelly has an undergraduate degree in Communications from the University of Kentucky and an MBA from New York University (Sports and Entertainment Business). Her career began in horse racing with The Jockey Club (New York) and progressed to the online space in Canada in 2007 working for an online sports book in various senior marketing and operational capacities. She has experience working in the US, Canada and Europe and currently lives in London, UK.
Mike Rothwell, Caesars Entertainment EMEA
Mike Rothwell has been Managing Director of Caesars Entertainment’s EMEA Operations since March 2014, during which he has overseen four successive years of record customer service scores and record profitability.
A casino industry veteran, Mike joined what was formerly London Clubs International plc in 2000, as Group Financial Controller, to support the Group’s international expansion plans in the US, Africa and Europe. In 2006 he was appointed to the role of Chief Financial Officer, shortly prior to the Group’s acquisition by Caesars Entertainment in November 2006. Mike was one of the team responsible for bringing the iconic Playboy Club back to London in 2011.
Prior to joining the gaming industry, he held senior finance roles in diverse industries including public transport and higher education.
Mike is a Chartered Accountant, having qualified with KPMG in 1994.
Ruth Prior, William Hill
Ruth joined William Hill as Chief Financial Officer in October 2017. She joined the Group from Worldpay Group plc, having joined Worldpay in October 2013 as Deputy CFO and subsequently was appointed Chief Operating Officer following its IPO into FTSE 100. She was previously Group CFO of EMI Group and, prior to that, worked for the private equity firm Terra Firma Capital Partners as a finance director, working across numerous portfolio businesses with a focus on strategic and operational transformation. She was appointed Non-executive Director at Motability Operations Group plc in 2018. Ruth has a degree in Biochemistry and is a Chartered Management Accountant.
Helen Walton, Gamevy
Helen, Chief Commercial Officer at Gamevy, is a writer and marketing manager who enjoys solving problems, trying out ideas and making things happen. She started out in Unilever and has worked with Boots, Frucor, The National Trust, Tate Britain, P Z Cussons and dozens of brands. Her work has included a column in the Daily Mail, naming lipsticks, saving literature (a game that won a NIBBIE) and writing an IT course. In your house there will be at least one product that Helen has worked on.