For information about how to raise an issue about which you have concerns, please see below.

If I need to raise a concern about GambleAware’s activities, what do I do?

GambleAware is an independent charity whose trustees are responsible to the Charity Commission. If you have concerns about the ways in which GambleAware is conducting its business, please e-mail contact@gambleaware.org with as much information as possible to allow us to investigate.

GambleAware will ensure that those who raise concerns, issues and suspicions can be confident that information will be treated with appropriate care, on a need-to-know basis, and acted upon appropriately. We will not disclose your identity without your consent unless there are legal reasons that require us to do so.

If you are not happy with how GambleAware deals with your complaint, please follow the Government’s advice on the relevant authority to contact: https://www.gov.uk/complain-about-charity

If I am concerned about my own gambling or of someone close to me, what do I do?

You can visit the following for free and confidential advice:

  • National Gambling Helpline on Freephone 0808 802 0133.
  • Alternatively, you can visit the Netline (online equivalent of the helpline) at www.gamcare.org.uk/netline.

The Helpline and Netline can also make referrals to the National Gambling Treatment Service and also give advice about self-exclusion and software to block gambling sites, and about financial services to limit spending on gambling.

If I am concerned about the treatment being provided to myself or to someone else, what do I do?

In the first instance, please raise the issue with the organisation which is providing the treatment. If you feel unable to do so, and the treatment is funded by GambleAware, please contact GambleAware by e-mailing contact@gambleaware.org with as much information as possible to allow us to investigate.

GambleAware will ensure that those who raise concerns, issues and suspicions can be confident that information will be treated with appropriate care, on a need-to-know basis, and acted upon appropriately. We will not disclose your identity without your consent unless there are legal reasons that require us to do so.

If I have a concern about a gambling business, what do I do?

For information on how to make a complaint about a gambling business, please follow the advice from the Gambling Commission at https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx