Having studied psychology and gambling addiction at the University of Sydney, Natalie then worked at the University's Gambling Treatment Clinic as a Research Assistant. NatalieĀ first joined the Responsibility in Gambling Trust in 2006 as the Administration and Projects Manager, and then worked for three years as the Head of Office and Secretariat for the Responsible Gambling Fund and the Responsible Gambling Strategy Board until 2012.

As the Operations Manager of GambleAware since August 2015, Natalie manages the operational delivery of GambleAware's research, treatment and harm-minimisation programme of activities, and is also the Company Secretary.

Natalie holds an MBA in Charity Management with a dissertation focus of governance best practice.